Herriman Lemon Law

Utah Lemon Law claims are not filed in your local justice court. Instead, you submit your complaint to the Utah Division of Consumer Protection at 160 East 300 South, Salt Lake City, which evaluates the claim under Utah Code § 13-20-4. If your manufacturer operates a certified informal dispute settlement program (many use BBB AUTO LINE), you must complete that program first. After Division review and arbitration, you may file a civil action in Third District Court for Salt Lake County, which has its main courthouse downtown at 450 South State Street, about 25 minutes from Herriman via the Mountain View Corridor and I-15.

Utah Code § 13-20-5 presumes a reasonable number of attempts when, within the manufacturer's express warranty or the first year/12,000 miles, the same defect has been to a dealer four or more times and still exists, or the vehicle has been out of service a cumulative 30 or more business days. Keep every repair order from your South Jordan, Sandy, or Murray dealer visits, even those returned with no problem found. The clock starts at delivery, so Herriman buyers commuting downtown daily often hit the 12,000-mile cap in well under a year and should track dates carefully.

Yes, as long as the vehicle is a new motor vehicle registered or sold in Utah and is within the one-year/12,000-mile coverage window. The Act covers cars, light trucks, SUVs, and motor homes whether financed or leased. Vehicles used primarily for commercial purposes at scale, motorcycles, off-road vehicles, mopeds, and farm tractors are generally excluded. If you bought from a dealer along the 10600 South auto corridor and the truck has repeated drivetrain or electronics defects, you may qualify regardless of which Salt Lake Valley city the dealer sits in.

Cold-start failures, drive-unit faults, charging errors, and 12-volt or high-voltage battery defects all fall within the Lemon Law if they substantially impair use, value, or safety and the manufacturer cannot repair them in a reasonable number of attempts. Utah winters at 5,000 feet expose calibration weaknesses that may not appear in showroom testing. Document every Tesla, Rivian, Ford, or Chevrolet service appointment, ranger visit, or over-the-air update tied to a fault code, because OTA fixes count as repair attempts under § 13-20-5 once they are tied to a specific reported defect.

Manufacturer or dealer statements that a defect is normal do not defeat a Lemon Law claim. If forward radar, lane-keep, or automatic emergency braking systems repeatedly disable themselves on the Mountain View Corridor or Bangerter Highway, those are documented nonconformities. Ask the service advisor to record every fault on the repair order with codes, not just a notation. Utah courts have applied the Magnuson-Moss Warranty Act and the Consumer Sales Practices Act alongside the Lemon Law where a manufacturer downplays a defect that affects safety systems.

Often yes. Under Utah Code § 13-20-6, if your manufacturer has an informal dispute settlement procedure approved for Utah and compliant with 16 C.F.R. Part 703, you must complete it before filing in district court. Toyota, Ford, Stellantis, Volkswagen, and most other large automakers use BBB AUTO LINE, which handles the hearing by phone or video so Herriman consumers do not have to travel. After arbitration, if the result is unsatisfactory, you can file a civil action in Third District Court for Salt Lake County and still seek attorneys' fees if you prevail.

Yes. Under Utah Code § 13-20-4, a consumer who prevails in a civil action under the New Motor Vehicle Warranties Act is entitled to recover costs and reasonable attorneys' fees in addition to the replacement or refund remedy. The federal Magnuson-Moss Warranty Act offers a parallel fee-shifting provision. Because of these provisions, Herriman consumers generally pay nothing out of pocket to pursue qualifying claims through a contingent-fee lemon law attorney, since fees come from the manufacturer rather than from the client's recovery.